Never miss another qualified call.
Your AI Voice Receptionist answers 24/7, handles common questions, qualifies prospects, books appointments, and updates your CRM—so every opportunity enters a connected sales process.
A complete inbound call system, not just a chatbot.
Designed for HVAC companies, general contractors, insulation installers, roofers, plumbers, electricians, and other service businesses.
Answer every call
Provide 24/7 coverage without asking your team to interrupt field work or monitor the phone after hours.
Handle common questions
Use a structured knowledge base to answer service, location, availability, financing, and process questions.
Book appointments
Connect your preferred calendar or booking system and offer real availability during the conversation.
Update your systems
Create contacts, capture qualification data, update pipeline stages, and send call summaries automatically.
Choose the level of automation your business needs.
Every plan includes implementation, testing, launch support, and ongoing managed service. Third-party subscriptions and usage are paid directly by the client.
Essential
For small service businesses that need dependable call answering and basic booking.
- 1 inbound AI Voice Receptionist
- 1 phone number or forwarding setup
- Up to 30 FAQs and business answers
- Basic lead capture and qualification
- 1 calendar integration
- 1 CRM or spreadsheet connection
- 1 hour of minor monthly changes
- No multi-location or advanced routing
Professional
For established businesses that need stronger qualification, CRM automation, and optimization.
- 1 advanced inbound AI agent
- Multiple qualification and service paths
- Structured knowledge base and policies
- Up to 2 calendars or appointment types
- CRM contact, opportunity, and pipeline updates
- Conditional transfers and escalation logic
- Detailed monthly performance report
- 2 hours of minor monthly changes
Advanced
For multi-location, higher-volume, or operationally complex service businesses.
- Up to 3 agents or departmental flows
- Multiple numbers, locations, or departments
- Up to 2 languages
- Multiple calendars, teams, and service categories
- Advanced routing, segmentation, and assignment
- Multi-system and custom integration logic
- Advanced reporting and team training
- 4 hours of minor monthly changes
All plans exclude telephony, voice generation, LLM usage, SMS, CRM, automation platform, and other third-party subscription costs. Major redesigns, new integrations, outbound calling, custom software, and work beyond the included monthly allowance are quoted separately.
| Capability | Essential | Professional | Advanced |
|---|---|---|---|
| Implementation timeframe | 5–10 business days | 2–3 weeks | 3–6 weeks |
| AI agents | 1 | 1 advanced | Up to 3 |
| Languages | English | English | Up to 2 |
| Calendars | 1 | Up to 2 | Multiple |
| CRM automation | Basic contact capture | Contact + opportunity + pipeline | Advanced multi-system workflows |
| Included monthly changes | 1 hour | 2 hours | 4 hours |
| Reporting | Basic activity summary | Performance report | Advanced operational reporting |
From discovery to a live AI receptionist.
MLN handles the strategy, configuration, integrations, testing, and managed operation. Your team provides the business knowledge and approves how the agent should represent your company.
Start Your ImplementationBusiness and call-flow discovery
We define services, service areas, qualification rules, FAQs, escalation scenarios, appointment types, and the information the agent must capture.
Agent and knowledge-base configuration
We build the conversation logic, voice behavior, business knowledge, guardrails, transfer rules, and fallback responses.
Calendar and CRM integration
We connect the agent to the selected booking system, CRM, spreadsheet, notifications, and approved lead-management workflow.
Testing, launch, and optimization
We test real call scenarios, correct edge cases, launch the agent, and continue monitoring and improving performance through the monthly service.
Common questions before getting started.
Why is there a monthly management fee if we pay the software costs?
The software keeps the infrastructure available. MLN manages system reliability, call quality, selected-call review, prompt and knowledge-base improvements, existing integration troubleshooting, reporting, and minor operational changes as your business evolves.
Are call minutes, Twilio, voice, and AI usage included?
No. Telephony, voice generation, LLM usage, SMS, CRM subscriptions, automation platforms, and other third-party costs are paid directly by the client. This keeps usage transparent and prevents inflated pass-through pricing.
Can the agent transfer callers to a human?
Yes. Depending on the plan, the agent can transfer to a designated number or apply conditional routing based on intent, urgency, department, business hours, or other approved criteria.
Can you integrate with our CRM and calendar?
Yes. Standard plans cover the integrations shown above. Complex or custom API work is reviewed and quoted separately after technical discovery.
What is not covered by the monthly plan?
New integrations, new agents, additional languages, major workflow redesigns, outbound campaigns, custom software, bespoke dashboards, unlimited revisions, and work beyond the included monthly configuration allowance are not included.
Does MLN guarantee a specific number of appointments or sales?
No. MLN is responsible for implementing and managing the agreed system. Results also depend on call volume, offer quality, pricing, calendar availability, sales follow-up, and the client’s ability to convert booked opportunities.
Build a call-handling system that works while your team works.
Tell us about your current phone, booking, and CRM process. We will recommend the most practical implementation level for your business.